Terms & Conditions

1. About us and these terms

Everyday Home Fix LTD provides handyman, repair, decorating and property-maintenance services to homeowners, tenants, landlords, letting agents and other organisations. In these terms, “we”, “us” and “our” mean Everyday Home Fix LTD. “You” and “your” mean the person or organisation asking us to provide the work.

These terms apply when they are referred to in our quotation, booking confirmation or other written agreement with you. Your quotation or written job description forms part of the contract. If there is a conflict, the specific written quotation or agreed variation takes priority over these general terms.

A “consumer” is an individual mainly acting for purposes outside their trade, business, craft or profession. Some parts of these terms apply only to consumers or only to business customers, and are identified where relevant. Nothing in these terms removes any legal right that cannot lawfully be excluded.

2. Quotations, estimates and pricing

• Our quotations are normally free and without obligation unless we tell you in advance that a survey, diagnostic visit or specialist assessment carries a charge.
• A quotation is based on the information, photographs and visible conditions available when it is prepared. It covers only the work and materials described in it.
• A fixed-price quotation will not change unless you request a change, hidden conditions affect the work, or an item outside the agreed scope becomes necessary and you approve the additional cost.
• If we provide an estimate rather than a fixed quotation, we will make this clear. An estimate is our reasonable indication of likely cost, not a guaranteed final price.
• A quotation is valid for the period stated on it or, if no period is stated, for 30 days. Material availability and prices may need to be checked again after that period.
• We are not currently VAT registered, so VAT is not charged unless a later quotation expressly states otherwise.

3. Accepting a quote, bookings and property access

A contract is formed when you accept our quotation or agreed scope and we confirm the booking or that we will proceed. A requested date is not confirmed until we accept it.

You must make sure that:

• You have authority to approve the work and obtain any landlord, freeholder, planning, building-control or other permission required.
• We have safe and reasonable access to the property and work area at the agreed time.
• The work area is reasonably clear and we have access to electricity, water and other services reasonably needed for the job.
• You tell us about known hazards, fragile or concealed services, asbestos, access restrictions and anything else that may affect safe completion.

If we cannot attend or work because access has not been provided, the area is unsafe or essential information was withheld, we may rearrange the visit and charge only reasonable direct costs caused by the failed visit. Parking, permits or congestion charges are included only where stated; any additional charge will be explained before it is added.

4. Deposits, materials and changes to the work

We may request a deposit or advance payment for materials, larger jobs or specially ordered items. The amount and due date will be stated in the quotation or booking confirmation and will count towards the final contract price.

Materials are subject to availability. If an agreed item becomes unavailable, we will discuss a reasonably equivalent alternative and any price or timing difference before ordering or fitting it.

If you supply materials, fittings or appliances, you are responsible for ensuring they are suitable, complete and available when needed. We will use reasonable care when handling them, but we are not responsible for an inherent fault, missing component or incompatibility that could not reasonably have been identified beforehand. Any extra work caused by unsuitable customer-supplied items will be discussed and quoted before we proceed.

Repairs sometimes reveal concealed damage or conditions that could not reasonably be seen when the quote was prepared, such as rotten timber, unsafe wiring, damaged pipework, damp behind a surface or an unsuitable substrate. We will explain what we have found and obtain your agreement to any change in scope, price or timing before carrying out additional chargeable work.

5. Carrying out the work

We will carry out the agreed services with reasonable care and skill and in accordance with the written scope. Unless a completion date has expressly been agreed as fixed, dates and timeframes are reasonable estimates. We will keep you informed if availability, weather, delivery delays, hidden conditions or circumstances outside our reasonable control affect the schedule.

We may use competent employees or subcontractors to complete parts of the work. Specialist gas, electrical or certification work will be carried out only by an appropriately qualified person where the law requires it. We remain responsible for services that we have contracted to supply. If you separately appoint another contractor, that contractor’s work is outside our responsibility.

We will leave the immediate work area reasonably tidy. Removal of old fittings, rubble, garden waste, paint, chemicals or other waste is included only when the quotation says so. Hazardous or unexpected waste may require a separate price and lawful disposal arrangement.

6. Consumer cancellation rights

If you are a consumer and the contract is agreed online, by telephone or away from our business premises, you will normally have the legal right to cancel it within 14 days after the day the service contract is made. You may cancel by any clear statement, including by email or telephone. You do not have to use the model wording below.

If you expressly ask us to begin work during the 14-day cancellation period and then cancel, you must pay a proportionate amount for work properly completed up to the time you cancel, together with any other amount the law permits us to recover. If the service has been fully performed during that period following your express request and acknowledgment, your statutory cancellation right may end once the service is complete.

The statutory cancellation right does not normally apply to the specific urgent repair or maintenance work for which you asked us to visit in an emergency. It may still apply to additional non-urgent services or goods agreed during that visit.

After any statutory cancellation period has ended, you may still ask to cancel. We may retain or charge only a fair amount representing direct losses and costs caused by the cancellation, such as work already completed, materials reasonably ordered or commitments we cannot cancel. We will take reasonable steps to reduce those losses. This section does not apply as a penalty and does not affect a right to cancel because we have seriously breached the contract.

Rescheduling or cancellation by us

We may suspend, reschedule or cancel work where it cannot safely or lawfully continue, access is unavailable, required payments have not been made, abusive or threatening behaviour occurs, or circumstances outside our reasonable control prevent performance. We will give as much notice as reasonably possible. If we cancel permanently, we will refund sums paid for work not supplied, after any fair deduction for work or materials already provided.

7. Payment

Payment stages and due dates will be stated in the quotation or invoice. Unless we agree otherwise in writing, the remaining balance is due when the agreed work is completed. Payment may be made by bank transfer or another method agreed with us.

If you genuinely dispute part of an invoice, please contact us promptly with details. You should pay any undisputed amount by its due date. We may pause further work after giving reasonable notice if an agreed payment is overdue.

For business customers, we reserve any statutory right to claim interest and reasonable recovery costs on late commercial payments. For consumers, we will seek only lawful and reasonable recovery costs.

8. Workmanship, completion and problems

Consumer law requires services to be performed with reasonable care and skill. Where applicable, consumers may have rights including repeat performance or an appropriate price reduction if the service does not conform to the contract. These statutory rights are not restricted by these terms.

Please inspect the work when reasonably possible and tell us promptly if you believe something is incomplete or defective. Give us a reasonable opportunity to inspect and, where appropriate, put the matter right. Unless urgent action is necessary to prevent danger or further damage, please do not arrange for another contractor to alter the relevant work before we have had that opportunity.

Normal wear, misuse, accidental damage, failure to follow care advice, later work by others, movement in the building, recurring damp from an unresolved source, and faults in existing or customer-supplied items are not defects in our workmanship. Where a repair is necessarily limited or temporary, we will explain that in the quotation or at the time of the work.

9. Responsibility and liability

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for loss caused by inaccurate or incomplete information from you, a defect we could not reasonably identify, work carried out by someone else, or circumstances outside our reasonable control.

If you are a consumer, we do not exclude liability for damage to your property caused by us while providing the service. We are not responsible for business losses, such as loss of profit, revenue, rent, opportunity or business interruption, where you are entering into the contract as a consumer.

If you are a business customer, neither party will be liable to the other for indirect or consequential loss, or for loss of profit, revenue, business or anticipated savings, except where the law does not allow that liability to be limited.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

10. Using our website

Website information and photographs are provided for general information and do not by themselves form a quotation or guarantee that a particular repair is suitable for your property. A contract is created only as described in section 3.

The website, branding and original content belong to Everyday Home Fix LTD or are used with permission. You may view and print pages for personal reference, but must not reproduce or use them commercially without permission.

Our handling of personal information is explained in our Privacy Policy. Our use of cookies and similar technologies is explained in our Cookie Policy.

11. Complaints, law and contact

If you have a concern, please contact us as soon as possible so we can investigate and try to resolve it fairly:

• Email: info@everydayhomefix.co.uk
• Telephones: 020 7965 7342 or 01293 366042
• Post: Everyday Home Fix LTD, 31 Prince Henry Road, London, United Kingdom, SE7 8PP

These terms and the contract are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, although a consumer retains any mandatory right to bring proceedings in another part of the United Kingdom where applicable.

If any part of these terms is found to be unlawful or unenforceable, the remaining terms will continue to apply. We may update these terms for future contracts; the version in force when your contract is made will apply to that job unless a change is agreed in writing.