1. Who we are
Everyday Home Fix LTD is the controller responsible for the personal information described in this policy.
Registered in England & Wales · Company No. 17286639
Registered office: 31 Prince Henry Road, London, United Kingdom, SE7 8PP
Email: info@everydayhomefix.co.uk
Telephones: 020 7965 7342
01293 366042
2. Information we collect
Depending on how you contact us and the work you ask us to carry out, we may collect:
- Your name, telephone number and email address.
- Your postcode, property address and access information where needed for a visit.
- Descriptions of the repair, quotation request and other messages you send us.
- Property photographs or videos you choose to provide. These may sometimes contain personal belongings or other identifiable details.
- Quotation, appointment, job, invoice and payment records.
- Basic technical and security information recorded by our website host, such as IP address, browser type, date and time of a request and server logs.
Please avoid sending photographs or information that is not needed for us to understand or carry out the job.
3. How and why we use your information
| What we use it for | Our usual lawful basis |
|---|---|
| Responding to an enquiry, assessing a repair and preparing a quotation. | Taking steps at your request before entering into a contract and our legitimate interests in running and responding to enquiries for our business. |
| Arranging access, carrying out the work, providing updates and contacting you about the job. | Performance of our contract with you and our legitimate interests in delivering the requested service. |
| Keeping invoices, accounts and other business records. | Legal obligations and our legitimate interests in maintaining accurate business records and handling claims. |
| Protecting our website, preventing misuse and investigating security problems. | Our legitimate interests in keeping our website and business systems secure. |
We do not use the information submitted through our enquiry forms for unrelated marketing unless we have separately asked for and received any permission required by law. We do not make decisions about you using solely automated processing.
5. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance and dispute requirements.
- Enquiries that do not become a job are normally kept for up to 12 months after the last contact.
- Quotations, customer records, job records, invoices and relevant job photographs are normally kept for up to 6 years after the work or business relationship ends.
- Technical security logs are kept for the period set by our website host or for as long as needed to investigate a security issue.
We may keep information for longer where a legal claim, complaint or other legal obligation requires it.
6. How we protect information
We use reasonable organisational and technical measures designed to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure. No method of sending or storing information online can be guaranteed to be completely secure, so please do not send unnecessary sensitive information through the website.
7. Your data-protection rights
Depending on the circumstances, UK data-protection law may give you the right to:
- Ask for access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to erase information or restrict how it is used.
- Object to processing based on legitimate interests.
- Ask for certain information in a portable format.
- Withdraw consent at any time where consent is the lawful basis.
These rights are not absolute and an exemption may apply. We may need to confirm your identity before acting on a request. We normally respond within one month.
9. Contact us or make a complaint
To ask a privacy question or exercise a data-protection right, email info@everydayhomefix.co.uk or write to the registered office shown above.
You can also complain to the Information Commissioner’s Office. We would appreciate the chance to address your concern first, but this does not affect your right to contact the ICO. Visit ico.org.uk or call 0303 123 1113.
10. Changes to this policy
We may update this policy when our services, website or legal obligations change. The latest version will be published on this page with a revised “last updated” date.